Thank you for visiting the Tomasello Online Wine and Gift Shop
for all of your Tomasello wine and gift-giving needs.
For your privacy and safety, we have taken every precaution to
assure that your on-line purchase is 100% secure (industry
standard 128-bit SSL encryption) and 100% guaranteed. In
addition, all credit card information is encrypted and kept
private. Tomasello Winery does not sell, share or trade your
information with any companies outside the Tomasello Products
By using this website, you agree to all of the
terms and conditions described below. Should you have any
questions regarding any of our policies, please use one of the
following methods to clarify your query:
For prompt and reliable service, all orders are shipped using
Fedex Ground (insured). Any orders received after 12 noon are
processed the next business day (Monday through Friday). As a
general rule, no pick-ups for shipment takes place on Saturdays,
Sundays and holidays as our offices are closed. Weekends are not
calculated in the time for transit. However, some items may
arrive on Saturdays and holidays if pre-arranged. Please use the
fields at check out, to calculate your shipping fees.
most of our shipments are directly from our vendors, please
allow for longer shipping periods to allow for processing.
Ground shipment will require 2 – 7 business days. Air shipment
can take place within 1-3 days.
For shipments to Alaska,
Hawaii and Canada, there can be additional fees, depending on
the size and dimensions of the pieces ordered. Please add an
additional 5 - 7 days if the destination is Alaska, Hawaii or
Canada, as we will use alternate shipping sources to those
If you need a specific date for delivery,
please be sure to indicate the exact weekday and calendar date
you would require it by, along with any special shipping
directions, especially when not shipping to self. We will
confirm whether this is possible for the given item within 1
business day, as some are hand-made and require additional time.
Please be aware that delays due to weather, while we
would love to hinder them, are beyond anyone’s control and we
will not be responsible for refunds on shipping due in such
Currently, we do not ship to locations outside of
the United States of America and Canada, we also generally do
not ship to P.O. Boxes.
We reserve the right to add up
to $20 dollars for additional shipping should it be required. If
the shipping fee exceeds $20 dollars, we will contact you for
your consent or to discuss options, prior to shipping your
Refunds and Returns Policy:
All returns must be authorized and approved before returning, as
they will be refused by vendor without approval. Please contact
us at firstname.lastname@example.org for authorization and approval on
all types of returns – see below for specific time requirements
on different types of returns.
Items that arrive damaged
or broken must be reported to us within 3 days of receipt and
returned within 10 days, for a refund or an exchange
Items, not damaged or broken, must be
returned within a 15 day period for a full refund or an
exchange; except for sale items, clearance items, personalized
or customized items, stemware and fine china, items ordered in
quantities more than 5, and or special orders. Non-damaged items
that you are returning for refund or exchange must be returned
in new, mint condition, including the originally packaging, with
all the original tags and literature to be eligible for a full
After the 15 day period, no exchanges or returns
will be given.
On items shipped without shipping fees,
we will deduct the original shipping charge. Unfortunately, we
cannot refund shipping charges. Refunds will be made in the same
manner the original purchase was made –less the service fee and
or restocking fee.
On orders over $500 (original price)
are subject to a 25% restocking fee.
All sales are final
on sales items, clearance items, personalized or customized
items, stemware and fine china, limited editions, and seasonal
items are non-refundable –all sales are final.
a $7.00 processing fee on all returns. If a customer returns an
item that is not damaged, but was claimed as damaged, the
customer will be responsible for all shipping charges and
The customer is charged for all items at the time of their
order. If, after the order is placed, it is revealed that a part
of your order is on back-order with our suppliers, you have the
option of cancelling your order at any time, as long as your
order has not shipped.
Oversized Shipping via FEDEX:
Oversized items are shipped by dimensional weight – a
combination of size and weight of the box. While we do our best
to accurately list the dimensions and calculations on our
website, occasionally, we either are given incorrect dimensions,
or our suppliers have changed their packing. To address these
variables, we reserve the right to add up to $35 dollars to your
shipping fee without contacting you. However, we will contact
you if the fee is more.
Color and Dimension:
While we strive to give you the most accurate idea of what you
are ordering, due to the variety of computer screens, color
calibration settings and resolutions, some of the colors of the
item may be appear in slightly different hues and tones. On
hand-made items, these variations are unavoidable and belong to
the charm and uniqueness of the piece. Please be understanding
of these possibilities.
As for dimensions, if you have a
question regarding the exact dimensions of a piece, prior to
purchasing, please feel free to contact us and inquire about
In no event shall Tomasello Winery, Inc., its employees, or any
of its vendors, be liable for any damages, including without
limitation, special, indirect or consequential damages or any
damages, whatsoever, resulting from access or use of any
products. By purchasing any product on this site you agree to
As you can imagine, great customer service is a top goal of
ours. However, on occasion, errors can and will occur on our
website. Prices or pictures may be mistakenly attributed to a
non-matching description. We will strive to make corrections as
efficiently as possible, however, we must reserve the right to
void or refund sales made on misrepresented items.
Handmade Items and Glassware:
Please know that hand-made items and glassware represent the
union of beauty and mastery that come together to create
something entirely unique. Many pieces will be near perfection,
however, there will always be some that may have small bubbles,
striations or textural differences visible to the naked eye.
While some, might be altogether not acceptable – if texture is
on the lip of the piece or is entirely not of the piece, i.e.
ash bits, but most add to the unique character of a hand-made
piece and should be valued as such.